At NexJireh Solutions, we strive to provide the best services and ensure customer satisfaction. However, we understand that there may be circumstances where refunds are necessary. This Refund Policy outlines the terms and conditions under which refunds are processed.

1. Scope of the Refund Policy

This policy applies to all transactions made through NexJireh Solutions, including:

  • Value-added courses.
  • Services like website design, Shopify development, app development, and others.
  • Payments for workshops, seminars, and other educational initiatives.

2. Eligibility for Refunds

Refunds are provided under the following circumstances:

  1. Value-Added Courses:
    • If the course content has not been accessed or used, and a refund is requested within seven (7) days of purchase.
    • If the course content is found to be significantly different from the description provided at the time of purchase.
  2. Services:
    • If the service is canceled by NexJireh Solutions before commencement.
    • If the client provides valid proof of dissatisfaction due to significant deviation from agreed deliverables.
  3. Workshops and Seminars:
    • If a participant is unable to attend and requests a refund at least five (5) days before the event.

3. Non-Refundable Situations

Refunds will not be processed in the following cases:

  • For services where work has already commenced, and substantial progress has been made.
  • For digital products or course content that has been downloaded, accessed, or used.
  • For missed workshops or seminars without prior communication.
  • Payments made towards custom services where expenses have already been incurred.

4. Refund Process

  1. Request Submission:
    • Refund requests must be made in writing to info@nexjireh.com or through the contact form on our website.
    • Include the transaction details, reason for refund, and any supporting documents.
  2. Review Process:
    • Refund requests will be reviewed within 5-7 business days of submission.
    • If additional information is required, the customer will be contacted via email.
  3. Approval and Processing:
    • Once approved, refunds will be processed within ten (10) business days.
    • The refund will be credited to the original payment method used at the time of purchase.

5. Partial Refunds

In certain cases, NexJireh Solutions may offer partial refunds based on the extent of services rendered or the percentage of course content accessed.

6. Exceptional Cases

In the event of technical issues, unforeseen circumstances, or system errors resulting in duplicate payments or other issues, full refunds may be provided after review.

7. Changes to the Refund Policy

NexJireh Solutions reserves the right to modify or update this Refund Policy at any time without prior notice. Customers are encouraged to review this policy regularly.

8. Contact Information

For refund-related queries or concerns, please contact us at:

  • Email: contact@nexjireh.com
  • Phone: +91 63827 35906